Terms and Conditions

Airport Disney Transfer is a fully licensed transfer service provider approved by the Ministry of Transport, France.

• Business Address: 91130 Ris Orangis, France
• Phone: +33 666 672 525
• Email: airportdisneytransfer@gmail.com

• Advance Booking: We generally accept all bookings up to 12 hours before the scheduled time of your transfer.
• Late Bookings: For bookings required within less than 12 hours, please contact our customer service directly via phone or email to confirm availability.
• Accuracy of Information: The customer is responsible for providing accurate details during the booking process, including arrival/departure times, flight/train numbers, pick-up/drop-off locations, passenger count, and contact information.
• Large Groups: For groups larger than 16 passengers, special arrangements must be made by contacting our support team directly.

We offer fixed prices with no hidden fees or advance payment requirements. We provide three payment options:

1. Cash: Pay by cash directly to your driver at the end of your journey.
2. Credit/Debit Card (On-board): Pay by card to the driver. Please note that a surcharge of €5.00 per way applies to all card payments made inside the vehicle.
3. Online Payment: Pay securely online via our booking platform.

Night Time Surcharge: A night time charge will be added to transfers scheduled between 22:00 and 05:59.

• Free Cancellation: All transfers can be canceled free of charge up to 24 hours prior to the scheduled transfer time.
• How to Cancel: You can cancel your booking by clicking the cancellation link in your confirmation email or by sending us an email directly.
• Refunds: For pre-paid bookings canceled within the allowed 24-hour window, a full refund will be issued immediately.

• Airport Arrivals: Your driver will be waiting at the exit of the arrival gate holding a sign board with your name on it.
• Hotel/Apartment Departures: Your driver will be waiting at the main entrance or front of your hotel/apartment.
• Flight/Train Monitoring: We use the flight/train numbers provided during booking to monitor your arrival. If your flight or train is delayed, your driver will adjust the pickup time accordingly at no extra cost.
• Failure to Meet: If you cannot locate your driver, you must call our customer care number (+33 666 672 525) immediately before making alternative arrangements.

• We do not charge extra for additional luggage, provided it fits safely within the selected vehicle.
• The customer must accurately declare the number of luggages (from 0 up to 15+) during the booking process to ensure the appropriate vehicle size is dispatched.
• Bulky luggage must be mentioned in the "Special Requirements" notes during booking.

• Free of Charge: We supply baby seats and booster seats absolutely free of charge.
• Requesting Seats: Customers must indicate the need for child seats during the booking process, specifying the child's age category (e.g., 1 month to 2 Years, or Booster for 3 to 6 Years) to ensure safety compliance.

• Wheelchair Accessibility: We currently only accept foldable wheelchairs. We do not have specially adapted wheelchair-accessible vehicles (WAVs) equipped with ramps or lifts.
• Any special requirements must be clearly stated in the "Additional Notes" section during the booking process.

• Traffic and Delays: We do not charge extra for traffic delays. However, Airport Disney Transfer is not liable for any delays caused by unforeseen circumstances, including severe traffic congestion, road accidents, or extreme weather conditions.
• Lost Items: Customers are responsible for ensuring they have all their belongings before exiting the vehicle. We are not responsible for items left behind, though we will make every effort to return found items.

Airport Disney Transfer reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting to our website.

By proceeding with your booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.