Privacy Policy

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our services, or when you book a transfer with us.

The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the services you use. The personal information we collect may include the following:

• Contact Information: First name, last name, email address, and phone number.
• Booking Details: Pick-up and drop-off locations, dates and times of travel, flight or train numbers, number of passengers, luggage details, and special requirements (e.g., child seats, foldable wheelchairs).
• Payment Information: We offer options to pay by cash or credit card to the driver, as well as online secured payments. For online payments, payment data is collected by our secure payment processors and we do not store your full credit card numbers on our servers.

We use personal information collected via our website for a variety of business purposes described below:

• To Facilitate and Manage Bookings: We use your information to process your booking, coordinate with drivers, track your flight/train status for timely pick-ups, and provide the requested transfer services.
• To Communicate with You: We will send you booking confirmations, cancellation notices, updates regarding your transfer, and respond to your inquiries or customer service requests.
• To Improve Our Services: We may use your feedback and usage data to understand how our services are being used and to improve our website and customer experience.
• Administrative Purposes: To send you administrative information, such as changes to our terms, conditions, and policies.

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share your data in the following situations:

• With Our Drivers: We share necessary booking details (such as your name, phone number, pick-up/drop-off locations, and flight details) with our professional drivers to ensure they can provide the transfer service accurately and on time.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Vital Interests and Legal Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Our website may use cookies and similar tracking technologies to access or store information. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

Depending on your location (such as the European Economic Area under the GDPR), you may have certain rights regarding your personal information, including the right to:

• Request access and obtain a copy of your personal information.
• Request rectification (correction) or erasure of your personal data.
• Restrict the processing of your personal information.
• Data portability.

To exercise these rights, please contact us using the information provided below.

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Effective Date" and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

If you have questions or comments about this policy, or if you would like to exercise your rights, you may contact us at: